Repair and recycle
RepairCommon problemsNokia Care PointsWarrantyRecycle
Phone not working properly? Try the following:
These simple steps can help in a majority of cases.
Reset the device
1. Switch off the device. 2. Remove the battery. 3. After a few seconds, re-insert the battery, and switch on the device.
Reset settings
Restore the original factory settings as explained in the user guide.
Update software
Make sure your device is running the latest software.
For downloads and assistance, go to europe.nokia.com/softwareupdate
Remember to back up your contacts and data before updating.
Common problems
My phone displays "SIM card rejected" or "SIM card unaccepted".
My phone is requesting a PIN/PIN2/PUK/PUK2 code.
My phone is requesting a security code.
My phone won't power on or keeps switching off.
My phone always seems to be low on power.
When I charge my phone, my phone displays the message
"Charger not supported".
My phone takes too long to charge.
My calls break up or are dropped.
My phone won't ring.
I can't send or receive messages or access the Internet with
my phone.
My phone seems to heat up during use.
The GPS in my phone doesn't always seem to work.
For information on Nokia Care Points in your area, please visit your local site's service center locator.
* Services available may vary from one Care Point to another, so please call ahead to check that they can help you with your product.
Recycling
Nokia Care points are happy to recycle your phones and accessories.
Learn more
Warranty
The fine print. Read the terms of the European Limited Warranty.
Go
Nokia battery advisory
Read more
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